Our Staff

William Hansen, MSW, Executive Director

William (Bill) Hansen is the executive director at Family Service of Glencoe.  He holds a Master of Social Work degree from University of Illinois at Chicago-Jane Addams College of Social Work, with a concentration in management and policy. Before joining FSG, Bill served as executive vice president at Aunt Martha’s Youth Service Center. Prior to that position, he held leadership roles at Chicago Youth Centers, YMCA of Metropolitan Chicago and One Hope United.

Bill brings over 35 years of non-profit leadership and management experience in human services to the organization. His experience includes program development and quality improvement systems, board and volunteer development, human resources, fiscal management, fund development, and contract and grant management. He is dedicated to servant leadership in meeting the needs of clients and community, and supporting the work of the staff.

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Alec Ross, LCSW, RDDP, Clinical Director

Al Ross is the clinical director at Family Service of Glencoe. He works with the FSG clinical team to develop programs that dynamically serve children, teens and their parents. Al has been working in direct clinical practice, program development, supervision and teaching for more than 30 years. A graduate of the University of Chicago, he is currently adjunct professor of social work at Loyola University and also teaches at Northwestern University and the Institute for Clinical Social Work. Not currently accepting new clients.

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Kathryn Livingston, LCSW

Kathy Livingston is a therapist and program director at Family Service of Glencoe. As a therapist who has worked with adults and children for over 15 years, Kathy supports the psychological needs facing adults, parents, families and children in our community. Kathy’s expertise is helping individuals with depression, anxiety, trauma and infertility. Kathy also focuses on helping adults and children cope with divorce, blended families, bereavement and loss. Prior to coming to FSG, Kathy worked in hospital, school and private settings as a therapist and an educator. She holds a master’s degree in social work from the University of Chicago and a master’s degree in teaching from National-Louis University. Currently accepting new clients.

Chuck Hutchcraft, LCSW

An ordained Zen Buddhist priest and mindfulness teacher, Chuck Hutchcraft brings extensive experience as a therapist working with children and adolescents, adults and families through times of crisis, with depression and anxiety, and through life transitions. He holds a master’s in clinical social work from Loyola University and a bachelor’s degree in communications from Southern Illinois University.

Hutchcraft brings several new therapies to the agency including sandplay and Eye Movement Desensitization Reprocessing (EMDR). Sandplay therapy is used with both adults and children and is useful in helping to identify internal conflicts that may manifest as anxiety or depression. Clients place miniature figurines into a small sandbox to express confusing feelings and experiences that they may not be able to talk about. Currently accepting new clients.

Joan Merlo, LCSW

Joan Merlo is a psychotherapist, educator and writer with over 20 years of experience serving individuals, families and groups at local hospitals and social service agencies. She joined Family Service of Glencoe in 2000. She is a graduate of Loyola University School of Social Work, where she was adjunct faculty and has completed a post graduate degree at the Center for Religion and Psychotherapy of Chicago. Joan has also recently obtained continuing education certificates at Wellesley’s Stone Center for Women’s Studies and Harvard Medical School Seminars in Mindfulness & Attuned Relating. She has expertise in facilitating healing, mindful awareness, self-care and self-confidence with her clients during periods of change and challenge in such areas as parenting teens and young adults, “power grand-parenting,” handling anxiety and depression, and adjusting to divorce, bereavement, or job loss. Joan also has a private practice in Highland Park and is a frequent adult education lecturer and retreat presenter for north shore churches and community organizations. Currently accepting new clients.

Sari Glazebrook, MSW

Sari Glazebrook joined Family Service of Glencoe in October 2016 as a part time therapist. She specializes in working with adolescents and addictions. Her practice is trauma informed and focused on helping all people become their best selves. Sari graduated from Loyola University Chicago with a master’s degree in social work.  Currently accepting new clients.

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Brian McHugh, MSW

Brian has worked on the Family Service of Glencoe crisis team since joining the staff in 2009. He is on-call for Glencoe Public Safety, responding as needed to families in crisis. Brian also supports Glencoe seniors through well-being home visits in partnership with the Committee for Senior Housing Aid in Glencoe. He has worked at the North Shore Senior Center in the adult protective services area, with Alternatives, Inc. as an on-call Crisis Specialist, and with Uptown Hull House as a child and family specialist. Brian received his master’s degree in social work from the University of Illinois at Chicago, Jane Addams School of Social Work. He also has many certifications including Domestic Violence Certification, DCFS Certification and Balance and Restorative Justice Certification. Not currently accepting new clients.

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Cynthia Brunson, MA

Cindy serves on the Family Service of Glencoe crisis team. She received her bachelor’s degree at De Paul University and has completed a Master of Arts in Community Counseling at Argosy University. In addition, Cindy has participated in the 40-hour domestic violence training and numerous other domestic violence workshops. She has facilitated men’s and women’s domestic violence groups for 13 years. Cindy started CASA Lake County (Court Appointed Special Advocates) with two other CASA Cook County volunteers in 1994. Currently accepting new clients.

Cortney Marks, Senior Program Intern

Please join us in welcoming Cortney Marks as our new senior program intern. Cortney is a graduate student at Loyola University working to complete a Master’s Degree in Social Work. She will be leading a new initiative Hand in Hand with Our Seniors, an ethnographic study that will enable FSG to obtain new data through a study of the culture of senior life in Glencoe. Cortney will be conducting 1:1 interviews with seniors in the village beginning in February and continue through summer as needed.

Sarah Scherdt

Sarah Scherdt, Director of Development and Communications

Sarah Scherdt brings ten years of nonprofit experience to her role as director of development and communications at Family Service of Glencoe. Her background includes graphic design, marketing, donor relationships, volunteer recruitment, community partnerships, and special events. Sarah received her B.F.A. in graphic design from the University of Michigan. She is also a proud alumna of the AmeriCorps*VISTA program where she served youth and families in the Blue Ridge Mountains of North Carolina. Passionate about connecting people and services, she desires to create awareness of FSG’s diverse offerings and celebrate our work in strengthening families.

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Alicja Lapaj, Business Manager

Alicja Lapaj joined Family Service of Glencoe in August 2012. She studied international business at Krakow University of Economics in Poland. She received her Bachelor of Science in Accounting at DePaul University. Alicja has worked in the field of business and accounting for over 10 years. Before coming to FSG, she held Office Manager and Accountant positions in the for-profit sector. She is very happy to be a part of Family Service of Glencoe.

Audrey Cox, Office Manager

Audrey joined Family Service of Glencoe in October 2015 as Office Manager. She studied business management at Taylor Business Institute of Chicago. Audrey has worked in the customer service industry for more than 20 years. She is affectionately known for her courteous manners and warm smile. Before coming to FSG, her role was Lead Receptionist of Silverado Senior Living. Audrey is happy to continue her passion in serving others.