FAQ

Frequently Asked Questions.

BASICS

  • Some FSG services are limited to Glencoe residents, but most are available to all.

  • Yes! Anyone who lives or works in Glencoe or neighboring communities is invited to use our counseling services.

  • Please contact our intake coordinator, Alex Ochoa, at 847-835-5111 or on our website here.

  • Cancellation fee is $25.

  • At your first counseling session, the therapist will ask a series of questions to understand how to help you. For example, if you are experiencing a problem within your family, the therapist will want to know who lives in the home with you. The therapist might ask if you’ve sought help before and what that experience was like for you. Prepare for your session by thinking about what has brought you to this point in time. Why are you seeking help? What has worked in the past and what has not? Additionally, you should ask the therapist questions you have about the process of counseling.

  • We will take information from you during your initial call to the office. After review of that information, one of our experienced therapists will contact you to schedule an appointment.

  • There are many ongoing groups available to join. Click here to learn more.

  • FSG provides services to people of all ages. If his or her needs are beyond the scope of our services, we can refer you to other community resources. Please have your neighbor contact us, so we can help: Contact Emily Mysel, FSG Senior Program Manager & Crisis Specialist, at emily@familyserviceofglencoe.org.

    If you are concerned about their safety, if they are a Glencoe resident, please call Glencoe Public Safety to request a wellbeing check, on which FSG can accompany.

    Please contact Emily Mysel, FSG Senior Program Manager, at (847) 461-1668

  • FSG has therapists experienced in counseling those struggling with substance abuse. The individual should contact FSG directly to schedule an appointment.

  • Partnering with the Glencoe Park District and School District 35, FSG provides confidential financial assessment for scholarship eligibility. FSG does not fund the scholarship; it makes recommendations based on guidelines from the funding organizations.

    Learn More

  • Our Board members are never given access to client names or confidential information.

  • Your can pay your bill online in our secure client portal.

  • olutely! Our client portal is a secure way to manage your services at FSG, but it can take some getting used to. Check out the help materials here and talk to your clinician if you need more help.

  • Answer: We appreciate advance notice for cancellation and charge a $25 for cancelations made with less than 24 hours notice. To make a change to your appointment, contact your clinician at their direct number, call the main office number at 847-835-5111, or (best option) contact them through the secure client portal at https://familyserviceofglencoe.clientsecure.me.

THE ORGANIZATION

  • FSG has been serving the community for over 100 years. It began in 1914 when community members rallied to help a family after a house fire.  

    Read our story

  • While one of our offices is located in Village Hall, our organization is a separate 501(c)(3) nonprofit organization.

  • FSG has an ongoing partnership with Glencoe Public Safety to provide psychological support to families in crisis. If you are in crisis and need immediate help, please call 911.  You may also call our office at 847-835-5111 during regular office hours for support.

  • FSG has a collaborative partnership with District 35. With parent’s permission, our therapists who work with students in District 35 will speak with school social workers and teachers, when necessary, to help a child who might be struggling. FSG also works collaboratively with New Trier High School to help students succeed.

  • FSG is funded through a variety of sources, including client fees, individual donations, special events, and government and private grants. 

    If you would like to make a donation, please click here.

    See our Annual Reports.

Do you have any additional questions?

if you would like more information about our organization or to speak to our intake coordinator, please get in touch.

or call the office: (847) 835-5111