EXISTING CLIENT RESOURCES
Support and tools
for current FSG clients.
Access the client portal, billing help, appointment info, and more.
This page contains information for those receiving services from Family Service of Glencoe.
If you are a current client and can’t find the information you need here, please call us at 847-835-5111 or contact your clinician directly.
To keep your information safe, FSG uses a secure client portal called SimplePractice. You can access it via a web browser or by downloading a mobile app to your Android or Apple device.
Helpful Resources.
How to access the portal
To schedule an appointment, pay your bill, or send a secure message to our office, please access our confidential client portal by clicking here:
Help with the Client Portal
Trouble with or questions about the client portal or mobile ap, click here:
Billing Questions
If you have questions about your bill, contact our Billing Manager, Alicja Lapaj at 847-835-5111 or by sending a message through the client portal. We send invoices and accept payment through the Client Portal and require a current credit card on file.
Re-Scheduling or Canceling your Appointment
To request an appointment change, please contact your provider directly either by phone at 847-835-5111 or by using the Client Portal. There is no charge for cancellations with more than 24 hours notice. We charge a cancellation fee of $25 for appointments cancelled with less than 24 hours notice accept in cases of illness or extraordinary circumstances. If you miss more than 3 appointments in a row you will lose your reserved appointment slot.
Crisis Services
If you are experiencing an emergency, please call 911 (medical) or 988 (mental health) or proceed to your nearest emergency room. An FSG clinician is on call 24/7 for emergencies within the Village of Glencoe and can only be requested through emergency services. Ask the 911 operator or Glencoe Public Safety to request the FSG on-call clinician.
Reading List
We are often asked for recommendations of books on topics impacting our clients. Take a look at some of our favorites!